Left Something in a Cab? Good Luck Getting It Back. - City Room - Metro - New York Times Blog:
“The current procedure for recovering property lost in taxis is complicated, frustrating, difficult to navigate, and unlikely to result in the return of lost property,” according to the report [pdf], which was released today by Councilwoman Gale A. Brewer, a Manhattan Democrat.
From June 13 to 19, Ms. Brewer’s staff placed a series of calls to test the system’s ability to help cab passengers identify lost property. Their efforts were frustrated by overwhelmed hot lines at the Taxi and Limousine Commission, contradictory information from city officials and a lost-property maze at the Police Department that seemed to gobble up lost items and never release them.