It's sad when your old employer's turn pathetic and senile--Tim Noah does an excellent shaming of Amazon's customer service. Namely, they work hard to ensure that you won't be able to call them, because that's convienent for them, especially as they fired all their experienced CS people a number of years ago and have been shipping as much of the work overseas to India as they can.
1-800-201-7575. That's the number. 1-800-201-7575.